Except for Editors, if you are trying to log in with an account older than Jan 2023 then it will not work. All old accounts were deleted before the new booking system went live. This was in Watersplash, on the website and emailed directly to all registered users. The only reason to have a (non-editor) account is to use the booking system. You don’t need to have an account to use the new system, but if you do it will remember your details and bookings.